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Why Service Design is the secret to great Customer Experiences
September 26, 2016 @ 6:30 pm - 8:30 pm
“The Philippine economy is made up mostly of services – yet hardly anyone is designing them. That’s an incredible growth opportunity for all kinds of business” – Kristin Low.
Everyone has their favorite customer service fail – whether it was the time you renewed your driving license, checked in online, queried a phone bill or tried to get help from your bank. It may have been incredibly frustrating, slow or unpleasant – leaving you feeling uncared for as a person and as a customer.
Service Design is a way of fixing these kinds of problems, creating meaningful customer experiences and designing innovative products and services.
Phil Smithson, Service Designer and Director at On-Off Group will lead a lively 2 hour discussion and workshop to explore why Service Design is important to Philippine businesses, using local and overseas case studies and examples.
Come along to find out:
– What Service Design means to the Philippines economy
– How Service Design can help grow your business
– How to build market leading products and services
– How to attract and retain more customers
– How to overcome the challenges and obstacles of adopting Service Design
– How Service Design is used to create competitive advantage
This event is invite-only but free to attend. To register, click the link: http://www.onoffgroup.com/events/2016/7/27/why-service-design-is-the-secret-to-great-customer-experiences
or if you have any other questions, feel free to contact Phil directly at firstname.lastname@example.org.